• After-sales Service — How Can You Excel at It?

After-sales service
Customer Message

Add value to customers and impress them

Our company adheres to the management philosophy of "customer-centric, customer satisfaction", abides by the five service commitments and six service guarantees, and provides lifelong service guarantees 365 days a year to ensure that you are worry-free throughout the process. If our staff causes you trouble or makes you feel uncomfortable, please feel free to tell our customer supervision department, and we will provide you with a certain amount of bonus after verification.

5 minutes

Responding to customer service needs

8 hours

Troubleshooting general issues

24 hours

Handling major faults
24-hour all-weather fault repair service

Lifelong

Free technical support

Report

Offer some cash rewards

Reporting Contact Information

Mail Addres

vastadvantageheavyindustry@s-materialgroup.com

WhatsApp

+86 13688631748

Phone/WeChat

+86 13688631748

Six major service guarantees

One-stop service by manufacturer personnel

Manufacturers' service personnel can provide on-site and on-site services based on customer needs.

Unified service concept

We always adhere to the "customer-centric" approach and the service concept of "adding value to customers and impressing customers" to provide customers with professional, efficient and considerate services.

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Unified service standardsOne-stop service by manufacturer personnel

In response to customer needs, we have specially formulated operating standards for each service link to unify requirements and standardize operations.

Unified service process

By adopting professional service processes and operating methods, every vehicle and every customer can enjoy standardized and unified services.

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Uniform quality of service

With a professional service team, convenient service network and dedicated service spirit, customers can enjoy the same quality service wherever they go.

Regulatory reporting

If our staff members have any offensive behavior during any process, if you report it to us and we verify it, we will give you a certain amount of cash reward to express our apology on behalf of the company.

GENERAL ENQUIRY

Submit

CONTACT INFORMATION

Email Address:

vastadvantageheavyindustry@s-materialgroup.com

WhatsApp:

+8618865311900

phone/wechat

+8618865311900